Warranty Coverage

At ORION Strom Albania, we take pride in producing mattresses using certified materials, skilled craftsmanship, and carefully selected components. Our commitment to quality, comfort, and durability is supported by a clear and reliable mattress warranty.

1. Statutory Consumer Guarantee

Consumers are protected by the statutory guarantee of conformity provided under Albanian consumer protection legislation.

The seller remains responsible for any lack of conformity that existed at the time of delivery and becomes apparent within the applicable statutory period.

These statutory rights are separate from and are not limited by the additional commercial warranty offered by ORION Strom Albania.

2. ORION Strom Commercial Warranty

Every ORION Strom mattress is supplied with a 5-year or 7-year commercial warranty, depending on the specific model.

The warranty period begins on the purchase date stated on the original invoice or valid proof of purchase.

The applicable warranty duration is specified on:

• The product page

• The purchase invoice, where applicable

• The warranty certificate supplied with the mattress

3. What the Commercial Warranty Covers

Subject to inspection and the conditions of the warranty certificate, the commercial warranty may cover:

• Visible and permanent mattress sagging beyond the normal tolerance specified for the product

• Breakage, deformation, or manufacturing failure of the spring system

• Structural defects in the internal mattress construction

• Manufacturing defects involving stitching or assembly

• Confirmed defects in fabrics or internal materials that are not caused by normal use

• Separation or displacement of internal components resulting from a manufacturing defect

Warranty coverage applies only when the mattress has been used correctly and placed on a suitable, stable, and properly supported bed base.

4. What the Commercial Warranty Does Not Cover

The commercial warranty does not cover:

• Normal wear and tear

• Normal softening of comfort materials over time

• Minor body impressions within the normal tolerance of the mattress

• Changes in the customer’s personal comfort or firmness preference

• Damage caused by misuse, mishandling, folding, bending, jumping, or standing on the mattress

• Damage caused by an unsuitable, damaged, uneven, or insufficiently supported bed base

• Damage caused by moisture, liquids, excessive humidity, or improper storage

• Burns, cuts, tears, stains, mould, or unnatural odours

• Damage caused during transportation or relocation carried out by the customer or an unauthorised third party

• Damage caused by cleaning products, chemicals, or inappropriate cleaning methods

• Damage resulting from failure to follow the care and maintenance instructions

• Handles used for lifting or carrying the full weight of the mattress

• Products whose identification label has been removed, altered, or damaged

• Products used for commercial purposes, including hotels, rental properties, or other professional environments, unless a separate commercial warranty has been agreed in writing

The commercial warranty does not cover damage caused by external factors or conditions unrelated to the manufacturing of the mattress.

5. Mattress Base Requirements

For the warranty to remain valid, the mattress must be placed on an appropriate bed base that:

• Is flat, stable, clean, and in good condition

• Provides sufficient and even support across the entire mattress

• Is suitable for the dimensions and weight of the mattress

• Does not contain broken, curved, excessively spaced, or uneven slats

• Includes adequate central support for larger mattress sizes

ORION Strom Albania may request photographs of the mattress base as part of the warranty assessment.

6. How to Submit a Warranty Claim

To submit a warranty claim, contact ORION Strom Albania and provide:

• A copy of the original invoice or valid proof of purchase

• The mattress model and dimensions

• The purchase and delivery dates

• A clear description of the reported issue

• Clear photographs showing the entire mattress and the reported defect

• Photographs of the mattress identification label

• Photographs of the bed base supporting the mattress

Additional information or measurements may be requested where necessary.

Email: [Insert Albania email address]
Telephone: [Insert Albania telephone number]
Showroom: [Insert complete showroom address]

7. Inspection and Assessment

ORION Strom Albania reserves the right to inspect the mattress and its supporting base before approving a commercial warranty claim.

The inspection may be completed:

• Through photographs and supporting information

• At the ORION Strom Albania showroom

• At the customer’s premises, where necessary and reasonably possible

• At an authorised service or inspection location

A warranty claim is approved only when the reported issue is confirmed as a defect covered by the applicable warranty terms.

8. Warranty Resolution

Where a defect covered by the warranty is confirmed, ORION Strom Albania may, depending on the nature of the defect:

• Repair the mattress

• Replace the affected component

• Replace the mattress with the same model

• Provide an equivalent model where the original product is no longer available

• Provide another appropriate remedy in accordance with the applicable law

A replacement product may differ slightly in fabric, colour, stitching, materials, or construction where the original model or component is no longer available.

Any proportional or usage-based contribution applying after the statutory guarantee period must be expressly stated in the warranty certificate supplied with the product.

Nothing in this commercial warranty limits the consumer’s mandatory statutory rights.

9. Warranty on Repaired or Replacement Products

The repair or replacement of a mattress does not automatically restart the original commercial warranty period, unless required by applicable legislation or expressly confirmed in writing by ORION Strom Albania.

The repaired or replacement product remains covered for the remaining duration of the original warranty, subject to the applicable statutory rights.

10. Important Information

• The original invoice or another valid proof of purchase must be retained.

• The mattress identification label must remain attached and legible.

• The mattress must be maintained and used according to the supplied instructions.

• Transportation or inspection costs will be handled according to the nature of the claim and the applicable consumer protection legislation.

• Defects covered by the statutory guarantee will be handled without restricting the remedies available to the consumer under Albanian law.

This commercial warranty is governed by the applicable legislation of the Republic of Albania, including Law No. 9902, dated 17 April 2008, “On Consumer Protection”, as amended.